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Delivering Quality Service

  • Model: 5557
  • Shipping Weight: 2lbs

$14.70

Delivering Quality Service published by Free Press, NY, 1990. 1st Edition 3rd Printing. Hardbound w/Paper DJ. Size 8vo. Condition: Good in Good DJ. Notes in ink inside front cover, on DJ and in some margins. Some text underlined in ink. ISBN 0029357012. LCCN 89-23592. Balance Customer Perceptions and Expectations. By Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. 226 Pgs. Description text copyright 2002 www.BooksForComfort.com. Item ID 5557.
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